Shipments and returns
Shipping your package
The Products requested and paid for by credit card or bank transfer will be delivered to the customer only after acceptance of the transaction by the bank and within 25 days of the aforementioned acceptance, while for products paid by cash on delivery they will be delivered to the address indicated by the Customer within 30 days from the next day of the subscription of the order note.
The products will be delivered to the address indicated by the Customer by means of a carrier during the working days.
The products for the purpose of the delivery period will be understood to be delivered within this period if there is material availability in the customer or in any case control of the products ordered.
At the time of delivery, the signature of an adult over the age of 18 will be required. No deliveries will be made to post boxes.
The invoice/receipt of the products will be sent together with the products delivered or sent by e-mail.
The delivery costs are borne by the Customer (where applicable) and are distinctly highlighted on the cart report.
The Customer is required to check that the number of packages in delivery corresponds to what is indicated in the transport document and that the package is intact or not altered. Any damage to the package and/or products or the mismatch of the number of packages must be immediately contested by means of a written check reserve on the proof of delivery. If the delivery does not take place according to the contractual terms, the customer must invite CERWO s.r.l.s. to make the delivery within an additional period of five days and if even within this period the products will not be delivered the Customer is entitled to terminate the contract without prejudice to the right to compensation for damages.
The boxes are reasonable in size and your items are well protected.