Shipping & Returns
Shipping your package
The Products requested and paid by credit card or bank transfer will be delivered to the customer only after acceptance of the transaction by the bank, while for products paid by cash on delivery will be delivered to the address indicated by the Customer within 2/3 days from the day following the signing of the order note.
The products will be delivered to the address indicated by the Customer by carrier during working days.
The products for the purpose of the delivery term will be considered delivered within this period if there will be in the customer the material availability or in any case the control of the products ordered.
At the time of delivery, the signature of an adult over the age of 18 will be required. Deliveries to PO boxes will not be made.
The invoice/receipt of the products will be sent together with the delivered products or sent by e-mail.
The delivery costs are charged to the Customer (where applicable) and are distinctly highlighted on the cart report.
The Customer is required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the package is intact or not altered. Any damage to the package and / or the Products or the mismatch in the number of packages must be immediately contested by means of a written control reserve on the proof of delivery. If the delivery does not take place according to the contractual terms, the customer must invite CERWO s.r.l. to make the delivery within an additional period of five days and if even within this period the products will not be delivered, the Customer is entitled to terminate the contract without prejudice to the right to compensation for damages.
The boxes are reasonably sized and your items are well protected.